Refund Policy

Thank you for shopping at Diya’s Homespun Handicrafts. We hope you are delighted with your purchase. However, if you are not entirely satisfied with your purchase, we’re here to help.

Refunds

We offer refunds on items within [7 days] of the original purchase method. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging.

Returns

To initiate a return, please contact our customer service team at [contact – 6385314849] within 3 days to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

[No.45, Kambar St, Old Pallavaram, Chennai – 117]

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Exceptions

Some items are non-refundable and non-returnable. These include:

Personalized items

Gift cards

Damaged or Defective Items

If you received a damaged or defective product, please contact us immediately for assistance.

Exchanges

We do not offer exchanges. Instead, you may return your item for a refund and place a new order for the desired item.

Refund Process

Once we receive your return and confirm its eligibility, we will initiate a refund to your original method of payment. You will receive the credit within [3 Working days], depending on your card issuer’s policies.

Contact Us

If you have any questions about our refund policy, please contact us at [+91 6385314849, support@diyashandicrafts.com].